Help with Navigator
Use this guide for sign-in, a first session, recovery and renewal. Keep names, complaint particulars and evidence in your institution’s secure records. Navigator handles account and plan access separately.
1. Sign in and check your plan
Use your approved email and the newest six-digit email code. Codes expire and are single use. Check spam if needed; wait before requesting another. An email code does not create an account or confirm a purchase. If your plan is missing, use Check access again after your provider confirms it. Knowledge-only access does not include the inquiry workspace.
2. Start or resume
A new session opens at complaint intake. Choose Open current question to start, or Resume from a file to inspect and restore a local recovery file. Verify the preview before replacing anything. Use a separate tab for a different inquiry. Learning scenarios contain synthetic examples; switching scenarios replaces workflow choices.
3. Save before leaving
Choose Save recovery file, select a secure location and wait for Saved and verified. If your browser downloads instead, use Alternative download and saved-file check to select the completed file and verify it. A download request alone does not establish a saved copy.
Optional updates to your chosen local file
After a native Save has passed its read-back check, supported browsers offer Keep my chosen local recovery file updated. This is off by default. When enabled, it updates that file every fifteen seconds while this tab stays open. Wait until no unsaved changes remain before closing. Updates stop if permission is lost, the file changes elsewhere, you restore another file, restart or change a scenario. Enable it again only after saving the correct session to a verified file.
The file and its contents are not uploaded. No case database or persistent browser copy is created. Browser suspension or closing can interrupt the next update, so the saved-status check still matters.
What the recovery file includes
Recorded procedural choices, document progress, verified timeline dates, recorded history and unfinished form entries. It does not contain downloaded Word files or selected evidence files. Keep signed records and original evidence separately. The JSON is readable and imported history is not a tamper-proof official audit record.
4. Review, hand over and retain
In the workspace, open Session review and handover to see outstanding actions, responsible roles, recorded dates and the draft request index. Refresh the review after changes, or download a printable sheet. It does not replace your recovery file, signed documents or the Committee’s inquiry report.
Review the relevant dates, lawful route, human approvals and outstanding follow-ups. Downloaded drafts do not issue notices or make findings. At completion, save the session and retain authorised documents under your institution’s retention rules. Review the route-specific appeal or settlement-breach guidance.
5. Before editing access ends
Save and verify a local recovery file and download any Word drafts you need. During the three-month read-only period in a staging plan, open that test plan from My workspace and select the saved recovery file to review it. Your downloaded files remain on your device.
6. Renew without losing work
Open account and renewal details in a separate tab. Verify the scope, fee and exclusive expiry date with your provider before payment. Renewal is manual; an enquiry does not extend access. Keep your inquiry tab open and save a recovery file. After access is confirmed, return and choose Check access again. Your local files remain on your device.
Connection failure or access interruption
Keep the existing inquiry tab open. Save and verify its recovery file before refreshing or closing. Retry access after reconnecting, and sign in through a separate account tab if needed. Free hosting can take longer to wake after inactivity. Do not enter case details into account-support forms.
Open the online IC / LC Inquiry Checklist
After verified test checkout, sign in with the original buyer account and open the checklist from My workspace. You have 120 days from payment capture. Ticks are saved to the buyer account, separately for each order. Sign in on another device to resume. The separate Compliance Checklist opens a workplace self-assessment.
Account support
Contact training@thecosmicenergizers.com with your account email, browser and a redacted description of the issue. Never send passwords, email codes, recovery files, complaint details or evidence. For case-specific legal decisions, consult the competent Committee and qualified adviser through an appropriate confidential channel.