Before payment
You may leave checkout before authorising payment. If your bank shows a debit but Navigator has not confirmed your order, check your workspace or contact support before paying again.
After correct delivery
We do not offer voluntary change-of-mind refunds once the correct product has been delivered or the correct access has been activated as described. Completing your inquiry, using only part of the access term or deciding you no longer need the product does not by itself qualify for a voluntary refund.
Payment and delivery problems
Contact us if you were charged twice, did not receive the product or access, received the wrong product, or experienced a material defect or difference from what was advertised or agreed. We will review the issue and provide the correction, refund or other remedy required by applicable law. If we cancel a captured order before supplying it, we will refund the amount captured.
For an accepted refund, we will confirm the amount and initiation details and process it within the applicable time. Bank or payment-provider posting times may vary.
How to raise an issue
Email training@thecosmicenergizers.com with the order or payment reference, amount, approximate payment date and a brief description. Keep passwords, sign-in codes, full payment credentials and inquiry records out of your message. We will provide a complaint reference.
Grievance Officer Ankur Agrawal · +91 79021 71932 · ankur.attorneyatlaw@gmail.com. For a consumer grievance, use these contact details or the support desk above.
Where the Consumer Protection (E-Commerce) Rules apply, we will acknowledge the complaint within 48 hours and redress it within one month from receipt.
This policy preserves mandatory consumer rights and remedies.